When you raise a support request, you will be sent an email confirming receipt of the request. Another email will
be sent to you once someone actions your request. From there, correspondence relating to that request may be
provided by replying to the emails.
If it is the first request you have ever sent to the support desk, you will also receive a second email inviting
you to visit the Puzzle Domain Support Desk portal. This is optional but is another way you may communicate with
the support team regarding your request.
The Puzzle Domain Support Desk portal is a separate application that keeps track of your requests and all
correspondence relating to your requests.
If you wish to add an attachment to your request, you must do this via the portal.