When you raise a support request, you will be sent an email confirming receipt of the request. Another email will be sent to you once someone actions your request. From there, correspondence relating to that request may be provided by replying to the emails.

If it is the first request you have ever sent to the support desk, you will also receive a second email inviting you to visit the Puzzle Domain Support Desk portal. This is optional but is another way you may communicate with the support team regarding your request.

The Puzzle Domain Support Desk portal is a separate application that keeps track of your requests and all correspondence relating to your requests.

If you wish to add an attachment to your request, you must do this via the portal.